Service Terms

Practical  Quality  Innovation  Service

Professional Manufacture Security Camera For 11 Years!

Home>>Support>>Service Terms

Q: How to ensure quality of security system megapixel HD IP camera?

A: Ratingsecu is a professional high-tech enterprise who own professional R & D team engaged in research & design, manufacturing, molding and selling in one-stop service.

(1) Ratingsecu's cctv megapixel HD IP cameras 90% only use high quality aluminum alloy to make the whole structure, some parts must to get anti-oxidant treatment, all use new materials, no second-hand materials. Ratingsecu security cameras with beautiful appearance and durable structure, with longer lifetime.

(2) Ratingsecu outdoor megapixel IP speed dome camera only use famous brand of conducting slip ring,in order to ensure the stability, especial for IR / laser need to works for long time. Ratingsecu speed dome ptz camera use conducting slip ring with 12 cores, all wires have 2 cores: video +, video -, power +, power -, RS 485 +, RS 485 -, power wires also use 2 cores wires for + & -, ensure the power input to be stable, even if one of these wires broken, the camera still can works normally, this also ensure the stability of whole security system.

(3) Ratingsecu outdoor IR speed dome camera has waterproof rubber pillow & metal waterproof cover device at the wires entering position, tighten the cable and ensure water will not fall into the camera, even if people use wrong installation way. Ratingsecu promise to bear all repair cost for the waterproof problem because of non-human reason. And all Ratingsecu IR night vision camera use metal material for main internal parts,high cost but better quality and more safe.

(4) Ratingsecu IR speed dome camera and laser IR PTZ dome camera can works in -40° temperature. Because the motor & bearing are famous brand & top level models, use Germany anti-low temperature Lubricating oil, ensure they can normally works under -40°. Besides, Ratingsecu all speed dome cameras use double bearing for horizontal rotation, make camera moves more smoothly and quiet.

(5) Ratingsecu use high end Silicone thermal conductive plate to transfer the heat to IP PTZ dome cameras aluminum alloy housing, to ensure the heat dissipation effect, effectively ensure the whole security camera's performance & lifetime. We also add a double balls waterproof fan, it is connected to inside heating part by a small wire, and fixed on the back heat dissipation cover of the camera housing, once IR / laser works, the heat dissipation system will auto works, this ensure IP camera can work in day and night continuously. This system got the national patent, cost is higher than use an ordinary fan for about 10 times, but the excellent effect is proofed by our sales record of all CCTV ptz cameras.

Q: How about home security IR IP cameras night vision effect?

A: Ratingsecu IR IP camera only use imported SEL high brightness SMD IR source, Finland LEDIL light lens,use ceramic base plate to fix the IR source, the rate of convert electricity to light up to 35%, both of effect & lifetime are better than the normal array IR LED in the market.

All IR distance of our IR cameras are true and means can see object clearly in 100% dark environment. All our IR LED have at least 3 years lifetime, this is ensured. We use aluminum alloy base plate which with separation technology of heat and electricity, heat dissipation ability is much higher, this ensure the home security camera can be used for long time.

Our IR surveillance cameras LED's light lens is imported from Finland LEDIL. The main advantage are: high brightness, uniform light, long lifetime.

(3) All of our IC & IR control board & decoder only use famous manufacturer's IC which with high industrial level, they are also used in Panasonic, TDK, Samsung, San-yo etc. Our IR low speed dome camera's decoder even can drive IR high speed dome camera, it with very strong and stable ability, any other manufacturer can not do this at present.

Q: How long is the delivery time of video surveillance system cameras?

A: Most of the items ordered will be finished in 7-30 days after payment is confirmed. We will inform you if we need more time to prepare, in general, we need less than 7 days for trial order, and need around 1 month for regular order with big quantity, but we can not send any security cameras out within 1 day, because we must to test every cctv security cameras for at least 48 hours before delivery, include our cctv system cameras in stock.

Home | About Us | Product | News | Support | Contact Us | Application | Sitemap

Tel:+86-755-27512212 or +86-755-27944977 Fax:+86-755-27516873 E-mail: admin@ratingsecu.com

All Rights Reserved Rong Tian Shi Tech. Ltd.