Service Terms

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Q: What is shipping options of the remote security surveillance IP camera?

A: If you have your own logistic agent in china (Shenzhen city), you can arrange them to pickup the goods from our factory or we deliver the goods to your agent.

We arrange shipment according to buyer's request of our all cctv security system camera products. In general, they choose international express for small quantity, and ocean shipment or normal air shipment for big quantity.

For small quantity, you can offer your DHL UPS EMS Fedex TNT account if you want to shipping charge paid by your side directly. If you need us to deliver the goods by EMS, DHL,TNT, Fedex, UPS etc. It usually takes around 7-20 working days to ship to your countries by EMS. Shipping by DHL, UPS, Fedex, TNT takes around 5-10 working days. We can check cost for you after know your detailed consignee information.

If you choose deliver your goods by sea. We will also corporate with you. We can offer you right INVOICE, PACKINGLIST, CO etc.

Q: Which Payment method can be chose for purchase our video surveillance cameras?

A: We accept the payment term: Less than 500 USD, you can choose T/T or Paypal (extra 4% of amount as fee), or Western Union, more than USD 500, we only accept T/T (Bank transfer), 30% payment in advance, the 70% balance before delivery; or 100% in advance of production.

Q: About the after sale service of Ratingsecu security camera monitoring system products.

A: Quick Response, all your questions will be answered within 24 hours. Our motto is: "Quality first, Customer utmost". We have professional sales team, who is not only a replier but also know camera technology. 25 months warranty:

(1) Laser and IR speed dome camera and megapixel HD IP ptz cameras:7 days return, 30 days replacement, 25 months free warranty and lifelong maintenance.

(2) Camera tools of keyboard and CCTV PTZ tester and DVR / NVR: 7 days return, 30 days replacement, 12 months free warranty and lifelong maintenance.

(3) Megapixel HD camera zoom module:7 days return, 30 days replacement,15 months free warranty and lifelong maintenance.

Repairs under Warranty

During the warranty period, we will repair or replace all defective products, provided that they are returned at the customer's expense to us or an authorized repair facility. We has sole and unfettered discretion to determine whether a particular product will be replaced or repaired.

Replacement

Ratingsecu will replace the defective product with a new one, and ship the new product to the Customer within 7 business days of receipt of the defective product, and at its own expense. Ratingsecu reserves the right to examine the product upon receipt from customers based on the above conditions. If the product is damaged causing by customer's improper,customer shall be liable to pay the charge occurred or pay the price of the replacement if the product set forth above is totally discard. The defective product or defective spare part must be presented together with dealer`s invoice when the defective product or defective spare part is returned for repair. Otherwise,Ratingsecu reserves the right of not providing free warranty during the warranty period.

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